Frequently Asked Questions

I accept credit/debit cards, PayPal, and Google Pay

Yes! All items EXCEPT custom orders are valid for return. If for any reason you are not happy with your order, you can start a return for a refund. Buyer must notify seller of return request and reason within 7 days of delivery. Returns must be started within 14 days of delivery. Items being returned must be in new condition and in original packaging. Worn, used or altered items will not be accepted for a refund. Buyer is responsible for return shipping costs.

If you need to return an item, please:

EMAIL me first at:

valene@taillesslocket.com

INCLUDE your order information and reason for return.

FILL OUT return form and place inside package with item.

MAIL your return to:

5755 Kittery Drive #5901

Colorado Springs, CO, 80931

PLEASE DO NOT  CHANGE #5901 TO "UNIT 5901". MY POST OFFICE WILL REJECT IT AND I WILL NOT BE ABLE TO COMPLETE THE REFUND.

REFUNDS will be issued after item is received and found to be in new condition. Please allow some time for payments to process back into your account according to your payment method.

CUSTOM ORDERS ARE FINAL & CANNOT BE RETURNED FOR A REFUND

No, Santa Hats are DRY CLEAN ONLY.

Upon arrival, fur may be flat from packaging. To fluff back out, gently comb fur, then shake hat to allow fur to separate.

All fur in my shop is synthetic only.

Measuring instructions can be found in the photo section for all Santa hat listings.

I make some Santa hats with liners and others without. The reason being is that some hats are made with thicker material, so adding an extra layer wouldn't be necessary. Also, some people prefer a single layer because it's a lightweight option.

Yes! I'm happy to hear your custom request to see if it's something I can make. Please email me at valene@taillesslocket.com to get started. Custom hats depend on whether or not I have the spare material in my shop.