Frequently Asked Questions

I accept credit/debit cards, PayPal, and Google Pay

Yes! All items EXCEPT custom orders are valid for return. If for any reason you are not happy with your order, you can start a return for a refund. Buyer must notify seller of return request and reason within 7 days of delivery. Returns must be started within 14 days of delivery. Items being returned must be in new condition and in original packaging. Worn, used or altered items will not be accepted for a refund. Buyer is responsible for return shipping costs.

If you need to return an item, please:

EMAIL me  at:

valene@taillesslocket.com with your return request, order information and return address.

I will send a Standard Ground USPS return shipping label through email to attach to your package. Return shipping label price will be deducted from refund.

REFUNDS will be issued after the item is received and found to be in new condition. Please allow some time for payments to process back into your account according to your payment method.

CUSTOM ORDERS ARE FINAL & CANNOT BE RETURNED FOR A REFUND.

Washing your Santa hat is not recommended. All hats are "Spot Clean Only".

Upon arrival, fur may be flat from packaging. To fluff back out, gently comb fur, then shake hat to allow fur to separate.

All fur in my shop is synthetic only.

Measuring instructions can be found in the photo section for all Santa hat listings.

Yes! I make all Santa hats with liners.

Yes! I'm happy to hear your custom request to see if it's something I can make. Please email me at valene@taillesslocket.com to get started. Custom hats depend on whether or not I have the spare material in my shop. Processing time depends on time of year.